Photographer Michael Fiedler accompanied Chief Quality and Patient Safety Officer Lori Pelletier, PhD, MBA, on a journey through Connecticut Children’s to capture images of quality and patient safety in action. Examples of Connecticut Children’s commitment to this core principle of high-quality care are easy to find. From a welcoming smile when you walk in the door to clinician huddles and behind-the-scenes training, ensuring quality and patient safety goes beyond processes and procedures. It’s a mindset that is at the forefront of everything we do.

“At Connecticut Children’s, we strive to be the best place to give care and the best place to get care—everyone, every day, every child, every interaction,” Dr. Pelletier said. “We teach and coach on effective mindset, behaviors and consequences to build self-awareness and growth on our journey towards zero harm and the highest quality of care in the nation.”